Help desk
Need help? We’re here.
Call — fastest for urgent issues224-284-6246
Email — creates a ticketinfo@resourcefuldata.co
Hours
Mon–Fri, 8:00 AM–6:00 PM CT
Response targets
CRITICAL
15 minutes
Business down: server, internet, email or a security incident affecting everyone.
HIGH
1 business hour
One person or one important system can’t work, with no workaround.
NORMAL
4 business hours
Something is broken or slow but there is a workaround.
PLANNED
Next business day
New users, changes, purchases and scheduled work.
Targets apply to clients on managed plans during business hours. After-hours escalation is included in Secure+ and available as an add-on.
Faster fixes
What to include in a request.
- Your name, company and the best number to reach you
- What you were trying to do and what happened instead
- Any error message — a phone photo of the screen is perfect
- When it started and whether anyone else is affected
- How urgent it is for your work today
Stay safe
We will never ask for your password.
Remote sessions are only started by our technicians after you contact us. If someone calls claiming to be from IT and asks you to install software, hang up and call 224-284-6246.